Bot
Management
System

Improve communication and come into
immediate contact with users.

All about BMS

Ready to use.
The right idea for your project.

The BMS platform facilitates communication with users, clients, employees, associates and other kinds of recipients.
It is a versatile tool that easily adapts to many different contexts and consists of separate modules that can be activated individually or in multiple combinations.

Chatbot / Frontend

To consult and receive information from recipients, it is available on the messaging application Telegram or on other platforms to be selected based on what you need.

BMS / Backend

This is the application's backend, it is web-responsive and is provided together with the chatbot (frontend) for information management and display of statistics.

Features

Available modules

Notifications

Allows you to send notifications (including in various languages and with the support of an automatic translator) to your recipients regarding communications that are of interest to them, categorising the information. You can insert links, text, images and pdf documents. Notifications can also be planned for automatic sending at a given date/time.

Persons registry

The use of the chatbot can be limited to authorized users alone. In this way you can share information only with the recipients that are required to receive it.​ This functionality is made possible through the use of a registry of authorized users that can be configured for any requirement.

Q&A

This allows the chatbot user to ask for information by entering free text and to obtain automatic answers with the use of artificial intelligence, thereby relieving the support staff who are often overburdened with repetitive queries. The Q&A library can be configured autonomously through the management platform.

Live chat

When automatic answers are insufficient for meeting user demand, this module allows the chatbot user to contact an operator without having to shift to other communication channels.

Offline requests

Quite similar to the Live chat module, it offers chatbot users the support of an operator 24/7, allowing them to send in queries that operators can answer at a later time.

Report

Offers chatbot users the chance to send a report (text, images, documents, audio and video) without requiring an answer from the backend operators in charge of management.

Other applications

Customization

The BMS functionalities can be amplified and redesigned for any client requirements, such as:

Integration with external systems

e.g.: management software and users' databases

Creation of calendars for consulting events

Sending of customer satisfaction questionnaires

Personalised chatbot development

Testimonials

What they say about us

The use of BMS integrated with our laboratory software has allowed the Consortium to share information quickly and easily through the use of a chatbot that automatically sends data to breeders as soon as they become available and in real time.

Enrico Fronza

IT Manager of Trentingrana-Con.Cas.T.

Thanks to BMS every day we provide our Customers with an improved start up support service, providing them with a fast channel for solving the more common issues and making the communication and dissemination of important news more efficient.

Michele Dell'Eva

Manager of J. Schneeberger Service Italia Srl

MicheleDellEva

BMS let us provide our website visitors with a chatbot for quick search of the most relevant information, active 24 hours, available in three languages. The Live Chat module also made it possible to integrate our communication systems with an additional direct assistance channel.

Massimo Battaglio

Client Manager of Marina di Venezia Camping Village

Use cases

These are just some of the projects we have supervised and that are based on BMS:

Marina di Venezia Camping Village

Marina di Venezia offers support service to users via chat on its website and on Telegram. The bot answers queries through the Q&A module and allows users to get additional support from the operators thanks to the Live chat module.

ConcastBot

An excellent example of customized chatbot, it sends the milk analysis results (as well as other breeding-related data) to breeders and associated dairies, thanks to the integration with the management and laboratory software, used by Trentingrana - Con.Cas.T. (Consorzio dei Caseifici sociali Trentini).

Schneeberger Rapid Support

User support bot for the customers of J. Schneeberger Service Italia, it helps them solve technical issues and allows the company to inform its clientele about interesting events. Thanks to the support provided by the Persons registry module, the bot is private and can be used only by clients.

Consorzio dei Comuni Trentini Bot

Through this chatbot, Consorzio dei Comuni Trentini conveys important news for mayors, secretaries, members of Consorzio delle Autonomie Locali and other subjects. This chatbot also uses the Persons registry module, allowing the consortium to send informations visible only to the selected recipients.

Contacts & Support

For more information, book an online demo or for assistance, use the following contacts.

Call us

+39 345 1793243

Where are we

via alla Cascata, 56C
38123 Trento TN

Write us

info@hi-logic.it
assistenza@hi-logic.it

Your data will be used exclusively to respond to your request. See privacy policy

For public administration bodies

discover
Mayor's Room

Mayor’s Room is the vertical dedicated to municipalities seeking to communicate better with their citizens. The service is qualified on the Cloud Marketplace of AGID – Agenzia per l’Italia Digitale.
Scroll to Top